Queue system
A queue system without a ticket machine.
In a nutshell
- SMS notifications
- QR code
- Dashboard
- Lobby display
- Statistics
- No hardware
The product
One SMS line. No paper roll.
Customers enter their phone number, get a ticket number and a link by SMS, and follow the queue from their phone. Staff call the next number from a dashboard — no app, no paper roll, no machine.
Netmiði helps businesses drop the waiting line without buying a ticket machine.
- Check-in
- Phone number or QR code — no app and no machine
- Notifications
- An SMS with the ticket number and a link, and another when it's the customer's turn
- Dashboard
- Staff call the next number with one click and see the queue live
- Lobby display
- A screen at reception showing the number now being called and who's next
- Statistics
- Ticket volume, average wait, peak hours, and no-show rate
- Getting started
- 14-day free trial, live in under 10 minutes
How it works
Three simple steps — no machine, no app
Simplest is typing in a phone number. A QR code is optional.
- 01
Enter a phone number
The customer types their number on the page — or scans a QR sign at the entrance. No app.
- 02
Get an SMS with the ticket and a link
An SMS arrives immediately with the ticket number and a link to follow the queue.
- 03
Staff call the next number
Staff see the queue live and call the next number with one click. The customer gets an SMS when it's their turn.
The platform
A shorter line, more oversight
Netmiði replaces the ticket machine with SMS, a dashboard, and a lobby display — and collects data along the way.
Live in a few minutes
No machine, no app
No ticket machine, no hardware to buy, and no maintenance calls. The system runs directly in the browser — customers don't need to download anything.
- No hardware to buy, no paper roll
- Runs directly in the browser — no app
- Create a queue and you're live in minutes
Wait in the car if you like
A better customer experience
Customers get an SMS with a link, follow the queue on their phone, and get another SMS when called — no need to stand by the door.
- People see their live status instead of standing in line
- SMS on check-in, and again when called
- Works just as well for people waiting outside or in the car
The queue manages itself
Less load on staff
Staff call the next number with one click and focus on service instead of manually managing the line.
- A live dashboard shows the queue in real time
- A lobby display shows the number now being called
- Service categories and multiple queues for bigger teams
All the data in one place
Statistics and oversight
Netmiði automatically collects data about your queue so you can make better decisions.
- Ticket volume, average wait, and peak hours
- No-show rate and completion rate
- Service categories and staff usage
Implementation
Live in under 10 minutes
No hardware or technical team required. Create an account and start taking tickets the same day.
- 01
Create an account
Register your business and start a 14-day free trial. No payment card required.
- 02
Set up your queue
Choose a name, service categories, and whether a QR code should be available at the entrance.
- 03
Set up the display and dashboard
Open the lobby display on a screen at reception, and the dashboard on a staff device.
- 04
Start taking tickets
Share the QR sign or point customers to the page — and call the first ticket.
We can set the system up with you
Novamedia built Netmiði and runs the platform. We help with setup, service categories, and a QR sign for your location.
Get implementation helpSupport and operations
Help from the team that knows the platform best
Netmiði is built and run by Novamedia, so your company gets support directly from the team responsible for the product — from the first setup through ongoing operations.
Hands-on implementation
We help with setup, service categories, and a QR sign — with you or for you.
Ongoing support
We help with new queues, branches, and everyday questions. Reach us at hallo@novamedia.is.
Privacy by design
Data is stored securely, and dashboard access is controlled by role.
Pricing
Simple subscription plans
Start free for 14 days. SMS is billed by usage, on top of the subscription.
Basic
For smaller businesses with one location and one queue
ISK 9,900
per month
- 1 location
- 1 queue
- SMS with ticket number and link — ISK 19 per SMS
- QR code (optional)
Growth
For businesses with multiple queues and staff
ISK 19,900
per month
- Multiple queues
- Service categories
- More staff members
- Custom logo and colors
- ISK 16 per SMS
Pro
For businesses with multiple locations and branches
ISK 39,900
per month
- Multiple locations
- Branch overview
- Custom branding
- SMS on check-in and when called — ISK 13 per SMS
All prices exclude VAT. SMS is billed by usage, on top of the monthly subscription.
See all plans on netmidi.isQuestions
Frequently asked questions about Netmiði
What is a queue / ticket system?
A ticket system manages the line: the customer gets a number, sees their place, and is called when it's their turn. Netmiði does this with SMS — enter a phone number, get a ticket and a link. QR is optional. No ticket machine.
Is Netmiði the same as Qmatic?
No. Qmatic is a large customer-flow platform, often with kiosks and a formal rollout, used in pharmacies and institutions. Netmiði is simpler: SMS with a ticket number, a staff dashboard, and a lobby display — without a big contract.
Do I need a ticket machine?
No. The customer enters their phone number (or scans a QR code), gets an SMS with the ticket and a link, and follows the queue on their phone. Staff call the next number from the dashboard. A lobby screen shows who's now being served.
Who is a digital queue system for?
Tire shops, auto service centres, barbers and salons, pharmacies, service desks, and receptions — anyone with a waiting line who wants to drop paper tickets.
Do I pay for SMS separately?
Yes. Each monthly plan includes a set SMS rate — from ISK 13 to 19 per SMS depending on the plan — billed by usage on top of the subscription.
How long does it take to set up Netmiði?
Usually under 10 minutes. You create a queue, choose whether a QR code should be available, and can start taking tickets the same day.
Try Netmiði — or let us manage the implementation
Try the platform for 14 days without a payment card. If you would like Novamedia to set up your queues, service categories, and lobby display, we will manage the process with your team.