Spjallbox
An Icelandic helpdesk: live chat, email, social channels, and forms in one inbox. AI writes the draft — staff have the last word.


Products
Alongside client work, Novamedia runs its own software products in daily use at Icelandic companies, plus specialist brands in focused markets.
01 — Our own software
Each product started as a real problem at Icelandic companies. We designed the solution, wrote the code, and operate it every day.
Operations and people
Products that simplify communication, time tracking, queues, and regulated processes.
An Icelandic helpdesk: live chat, email, social channels, and forms in one inbox. AI writes the draft — staff have the last word.


A loyalty club and marketing platform in one system: sign-ups, email, SMS and automated flows — so you see what drives sales, not just open rates.
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Time tracking built for Icelandic businesses: GPS clock-in, shift planning, absence management, and payroll integration. iPhone and Android apps — plus AI that reads receipts and writes weekly summaries.
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A digital queue system with no ticket machine: customers enter a phone number, get an SMS with their number and a live link, and follow the queue on their phone. Staff call the next person from the dashboard — no app, no paper roll.
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A secure, anonymous whistleblowing portal that helps organisations with 50+ employees comply with Icelandic Act no. 40/2020.
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Sales and marketing
Commerce, marketing intelligence, and web analytics that help teams see what is working.
An e-commerce platform designed in Iceland for the global market: launch a store in minutes, connect every major payment gateway, and never pay transaction fees.
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A dashboard for Icelandic businesses that unifies ad spend from Meta, Google and TikTok with Shopify, accounting and payment data — correcting for cross-channel double-counting to show real margin per króna spent, not just revenue.
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Cookie-free, privacy-compliant web analytics with AI insights that automatically flag meaningful changes. Built for the Icelandic market.
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Specialist operations
Bookings, payments, and operational control for parking, car rental, and hospitality businesses.
An operations platform for airport parking operators: bookings, rate plans, gate access, and invoicing in one white-labelled system per operator. Carpark.is is among the operators running on BasePark.
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An operating system for car rental companies: a branded booking site, payments, inspections, and pricing — from first search to final invoice.
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A direct booking platform for hotels and guesthouses that removes OTA commission: a branded booking engine, payments, and automated guest messaging.
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02 — Brands
Some markets call for a focused approach and a brand of their own. All are operated by Novamedia ehf.
AI website builder
AI-powered website building: describe your business and Model generates a complete Icelandic website in minutes — copy, images, and booking forms included.
Visit site — model.isWeb design
Cost-effective website production for small and mid-sized businesses: websites, online stores, and marketing at transparent prices.
Visit site — vefsida.isWeb hosting
Managed WordPress hosting in Iceland with automatic backups, fast NVMe servers, and personal service.
Visit site — stakk.isOur products are live and open to sign up — explore them or get in touch and we'll point you to the best fit.
Do you need a custom-built solution?