SpjallboxHelpdesk
Spjallbox is an Icelandic helpdesk that brings live chat, email, Instagram, Messenger, WhatsApp, and form submissions into one shared inbox. AI prepares clear, context-aware drafts while your team reviews every response and always has the final say.
Every channel — one inbox
The product
We reply far faster than before — and our people finally have every inquiry in one place.
How it works
Spjallbox manages the complete workflow, from the moment an inquiry arrives until a team member has responded and closed the case.
Inquiries from live chat, email, social channels, and forms arrive automatically in the same inbox. Previous conversations remain visible on one timeline.
As soon as an inquiry arrives, AI prepares a natural-language draft based on your company knowledge base, with supporting sources.
A team member reviews the draft, edits it when needed, and sends it. Automated resolution is optional and enabled only at your request.
The system
Spjallbox combines communication, knowledge, automation, and reporting in one workspace already used every day by Icelandic businesses.
The team member handling a case sees its status and every previous conversation. It remains open until it has been addressed, regardless of where it originated.
AI uses approved company documents and web pages to prepare drafts with supporting sources. It assists your team without taking over the conversation.
Kenni verifies customers with Icelandic electronic ID. Routing rules send cases to the right place while dashboards track workload, response times, and service levels.
Ready-made integrations and an open API connect Spjallbox to the systems your business already uses. The Operations plan supports your own branding, while inbound voice is configured with our team.
Implementation
Spjallbox can be introduced without a complex systems project. Set it up yourself or have Novamedia complete the implementation with your team.
A single line of code with a public key adds the chat widget. There is no need to replace your CMS or rebuild the website.
Forward support email on your own domain and connect Instagram, Messenger, and WhatsApp. Every inquiry will then arrive in the shared inbox.
Add approved documents and web pages to the knowledge base. Spjallbox can then prepare drafts grounded in your own content.
Team members sign in on the web or through the iOS, Android, Windows, and macOS apps. Notifications arrive when a new inquiry is waiting or a case is assigned.
Novamedia built and operates Spjallbox. We add the widget to your website, connect communication channels, configure Kenni when required, and build the knowledge base with your team.
Support and operations
Spjallbox is developed and operated by Novamedia. Your business receives direct support from the team responsible for the product, from initial setup through ongoing operations.
We assist with website installation, email and social-channel connections, and knowledge-base setup — alongside your team or on its behalf.
We help with access, apps, notifications, new channels, and day-to-day questions. Support is available at spjallbox@spjallbox.is.
Data is hosted in the EEA and encrypted in transit and at rest. Access controls ensure team members only see information they are authorised to use.
Pricing
Choose a plan based on the size of your team and the needs of your operation — the same pricing as spjallbox.is.
For solo operators and micro businesses
ISK 1,990
per month
For growing service teams
ISK 3,900
per seat, per month
For larger operations with specific requirements
ISK 7,900
per seat, per month
For institutions and high-volume operators
Custom pricing
Kenni is priced via kenni.is and is not included in the subscription. Voice is scoped and priced with us.
See every plan on spjallbox.isApps
Monitor the inbox, respond to cases, and receive notifications whether you are at your desk or on the move. Spjallbox is available for iPhone, Android, Windows, and macOS, as well as through the web app.
Available on
Questions
Spjallbox is an Icelandic helpdesk that brings inquiries from live chat, email, forms, and social channels into one shared inbox. AI prepares drafts, but a team member always reviews them before anything is sent.
No. It classifies cases, summarises information, and prepares drafts. Nothing is sent until a team member approves it. Automated resolution is optional and enabled only at your request.
Live chat on the website, email on your own domain, forms, and social channels — Instagram, Messenger, and WhatsApp. Zapier, Make, n8n, and an open API connect other systems.
Most businesses can go live in one day. One line of code adds live chat, followed by email and social-channel connections and knowledge-base setup. Novamedia can manage the process with your team.
Data is stored within the European Economic Area and encrypted both in transit and at rest. Access controls are built in, and the system was designed around GDPR requirements from the outset.
Yes. The optional Kenni integration lets customers verify their identity before a conversation begins, providing the business with a confirmed name, national ID, and phone number. The service is priced separately under the kenni.is price list.
Try the platform for 14 days without a payment card. If you would like Novamedia to connect the channels and build the knowledge base, we will manage the process with your team.
