Helpdesk
Reply before the visitor closes the tab.
Every channel — one inbox
- Live chat
- Messenger
- Forms
The product
One inbox. The complete customer history.
Spjallbox is an Icelandic helpdesk that brings live chat, email, Instagram, Messenger, WhatsApp, and form submissions into one shared inbox. AI prepares clear, context-aware drafts while your team reviews every response and always has the final say.
We reply far faster than before — and our people finally have every inquiry in one place.
- Channels
- Live chat, email, Instagram, Messenger, WhatsApp, forms
- AI assistance
- Drafts and summaries grounded in your company knowledge
- Human review
- Nothing is sent until a team member approves it
- Devices
- Web, iOS, Android, Windows, macOS, and PWA
- Data
- Hosted in the EEA and encrypted in transit and at rest
- Getting started
- 14-day trial, no card required, and ready to launch in one day
How it works
From inquiry to reply — all in one place
Spjallbox manages the complete workflow, from the moment an inquiry arrives until a team member has responded and closed the case.
- 01
The inquiry arrives
Inquiries from live chat, email, social channels, and forms arrive automatically in the same inbox. Previous conversations remain visible on one timeline.
- 02
AI writes the draft
As soon as an inquiry arrives, AI prepares a natural-language draft based on your company knowledge base, with supporting sources.
- 03
You have the last word
A team member reviews the draft, edits it when needed, and sends it. Automated resolution is optional and enabled only at your request.
The system
Everything your service team needs — in one system
Spjallbox combines communication, knowledge, automation, and reporting in one workspace already used every day by Icelandic businesses.
Every channel. The full history.
Shared inbox
The team member handling a case sees its status and every previous conversation. It remains open until it has been addressed, regardless of where it originated.
- Live chat, email on your own domain, Instagram, Messenger, WhatsApp, and forms
- One timeline per customer
- Clear views for assigned, open, pending, and resolved cases
Better answers, grounded in your knowledge
Drafts and knowledge base
AI uses approved company documents and web pages to prepare drafts with supporting sources. It assists your team without taking over the conversation.
- Drafts supported by cited sources
- Summaries of long threads
- Icelandic and English available from day one, with additional languages as needed
- Tone and wording can be aligned with your brand and each channel
Identity, priority, and visibility
Identity, service levels, and reporting
Kenni verifies customers with Icelandic electronic ID. Routing rules send cases to the right place while dashboards track workload, response times, and service levels.
- Optional Kenni verification before a live-chat conversation begins
- Automated classification, prioritisation, and service-level monitoring
- Real-time reporting on response times, workload, and traffic, with CSV export
Part of your operation, not another isolated tool
Integrations, custom branding, and voice
Ready-made integrations and an open API connect Spjallbox to the systems your business already uses. The Operations plan supports your own branding, while inbound voice is configured with our team.
- WooCommerce, Shopify, HubSpot, Salesforce, Payday, Slack, Zapier, Make, n8n, and an open API
- Your logo, colours, and domain on the Operations plan
- Icelandic voice agent: calls and transcripts land in the same inbox — priced separately
Implementation
Straightforward implementation. Live in one day.
Spjallbox can be introduced without a complex systems project. Set it up yourself or have Novamedia complete the implementation with your team.
- 01
Add live chat to the website
A single line of code with a public key adds the chat widget. There is no need to replace your CMS or rebuild the website.
- 02
Email and social channels
Forward support email on your own domain and connect Instagram, Messenger, and WhatsApp. Every inquiry will then arrive in the shared inbox.
- 03
Train the AI
Add approved documents and web pages to the knowledge base. Spjallbox can then prepare drafts grounded in your own content.
- 04
Invite the team
Team members sign in on the web or through the iOS, Android, Windows, and macOS apps. Notifications arrive when a new inquiry is waiting or a case is assigned.
We can manage the complete implementation
Novamedia built and operates Spjallbox. We add the widget to your website, connect communication channels, configure Kenni when required, and build the knowledge base with your team.
Get implementation assistanceSupport and operations
Support from the team that knows it best
Spjallbox is developed and operated by Novamedia. Your business receives direct support from the team responsible for the product, from initial setup through ongoing operations.
Personal implementation
We assist with website installation, email and social-channel connections, and knowledge-base setup — alongside your team or on its behalf.
Ongoing service
We help with access, apps, notifications, new channels, and day-to-day questions. Support is available at spjallbox@spjallbox.is.
Privacy built in
Data is hosted in the EEA and encrypted in transit and at rest. Access controls ensure team members only see information they are authorised to use.
Pricing
Clear pricing. No lock-in.
Choose a plan based on the size of your team and the needs of your operation — the same pricing as spjallbox.is.
Solo
For solo operators and micro businesses
ISK 1,990
per month
- 1 agent
- 150 conversations per month
- Live chat and email
- Knowledge base
- AI-drafted replies and summaries
- Apps for desktop, Android, and iOS
- Spjallbox branding shown in the widget
- 1 chat widget / brand
Team
For growing service teams
ISK 3,900
per seat, per month
- Unlimited agents
- Unlimited conversations
- Every channel: live chat, email, Instagram, Messenger, WhatsApp
- Kenni e-ID verification in chat (optional, priced separately via kenni.is)
- AI-drafted replies, summaries, and automated resolution
- Integrations: WooCommerce, Shopify, Salesforce, Payday
- Automation, SLAs, satisfaction surveys, and automatic assignment
- Dashboard and reporting
- Apps for desktop and mobile: macOS, Windows, iOS, and Android
- Zapier, Make, n8n, and webhooks
- No Spjallbox branding
- 1 chat widget / brand
Operations
For larger operations with specific requirements
ISK 7,900
per seat, per month
- Everything in Team
- Custom branding and your own domain (white-label)
- Up to 3 brands (multi-brand widgets) on one account
- Roles, access control, and an audit log
- Priority support
Enterprise
For institutions and high-volume operators
Custom pricing
- Everything in Operations
- Unlimited brands (multi-brand widgets)
- Single sign-on (SSO) and custom solutions
- SLA agreement
- A dedicated point of contact
- Data migration and compliance certifications
Kenni is priced via kenni.is and is not included in the subscription. Voice is scoped and priced with us.
See every plan on spjallbox.isApps
Take the conversation with you
Available on
Monitor the inbox, respond to cases, and receive notifications whether you are at your desk or on the move. Spjallbox is available for iPhone, Android, Windows, and macOS, as well as through the web app.
Questions
Frequently asked questions about Spjallbox
What is Spjallbox?
Spjallbox is an Icelandic helpdesk that brings inquiries from live chat, email, forms, and social channels into one shared inbox. AI prepares drafts, but a team member always reviews them before anything is sent.
Does the AI take over conversations?
No. It classifies cases, summarises information, and prepares drafts. Nothing is sent until a team member approves it. Automated resolution is optional and enabled only at your request.
Which channels does it support?
Live chat on the website, email on your own domain, forms, and social channels — Instagram, Messenger, and WhatsApp. Zapier, Make, n8n, and an open API connect other systems.
How quickly can we go live?
Most businesses can go live in one day. One line of code adds live chat, followed by email and social-channel connections and knowledge-base setup. Novamedia can manage the process with your team.
Where is the data stored?
Data is stored within the European Economic Area and encrypted both in transit and at rest. Access controls are built in, and the system was designed around GDPR requirements from the outset.
Can visitors identify themselves with electronic ID?
Yes. The optional Kenni integration lets customers verify their identity before a conversation begins, providing the business with a confirmed name, national ID, and phone number. The service is priced separately under the kenni.is price list.
Try Spjallbox — or let us manage the implementation
Try the platform for 14 days without a payment card. If you would like Novamedia to connect the channels and build the knowledge base, we will manage the process with your team.