Security and operations

Your systems, in safe hands.

What you can rely on when we build and run software for you: who owns the data, how it is protected and what happens when something goes wrong.

Let’s talk Read the terms

What we commit to

Clear rules, in writing.

Everything here is backed by our terms and the operations plans on our pricing page. Service levels and anything else that matters to your business are confirmed in the contract.

01
Your data stays yours
Data, content and trademarks you provide are and remain your property. When we process personal data on your behalf, we sign a data processing agreement in line with data protection law.
02
Protected data
We use access control, encryption in transit and backups to protect data. If a security incident occurs, it is reported without delay and we help as needed.
03
Backups and monitoring
Our operations plans include daily backups, round-the-clock uptime monitoring and monthly security updates. Systems with a database add backups with tested restores and error monitoring.
04
Response when it matters
For systems your business depends on, we offer a response within four hours during business hours, a monthly status report and a quarterly security review. A dedicated service level can be agreed.
05
Clear ownership
Code handover and ownership are defined in the contract before the project starts. Unless agreed otherwise, you receive a perpetual right to use the solution once it is paid for.
06
Built to last
We choose technology that lasts and build so others can take over. We also take on systems built by others, after a fixed-price technical review.

The same standard in our own products

Skilagátt, Novamedia’s secure submission platform, receives applications and documents with Icelandic electronic ID, encrypts the data and stores it within the EEA.

Explore Skilagátt

Documents